MaroonHelmet.com: The Hokie Nation store for Virginia Tech merchandise
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Virginia Tech merchandise for the Hokie Nation
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ACC Items
Apparel
Bags
Car and Auto
Collectibles
Corps of Cadets
Diploma Frames
Gameday and Tailgating
Gifts
Golf Merchandise
Hats
Helmets
Home and Office
Jerseys
Jewelry
Kids and Baby
MaroonHelmet Exclusives
Photos and Wall Hangings
Watches
 

Product Returns and Exchanges

Return Policy

Your satisfaction with our product is guaranteed. Our return policy is simple. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund, exchange or credit. To return your MaroonHelmet.com on-line purchase, mail it back to us (see our mailing address) and include the reason for your return (improper fit, did not like style, defective, wrong products, etc.). Please allow 14 business days for your return to be credited or an exchange made. Please reference your order number with any enclosed correspondence.

Return Shipping Charges for Exchanges

If you are exchanging merchandise, you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges.

Returns for a Refund

If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges unless we sent the wrong item or the item is defective. Incorrect Orders: If we have inadvertently sent you incorrect merchandise, we apologize. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.

Credits to your Charge Card

All credits will be placed on the credit card used for the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.

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